Hotel Operators Archives

From Hyatt to Holiday Inn, America’s free hotel breakfast is facing a K-shaped economic threat

February 15, 2026 by Admin

Jeff Greenberg | Universal Images Group | Getty Images At some point in the 1980s and 90s, the free hot breakfast became a staple of the hospitality industry. At many a Holiday Inn or Hampton Inn, the lobby at 8 a.m. is a pinwheel of pajama-clad kids, frazzled parents, and …

The AI ‘algorithmic audit’ could be coming to hotel room checkout

August 3, 2025 by Admin

Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled. The use of AI by Hertz (and European car rental company Sixt) to scan for damage on cars, which is then charged to the customer, is a new application of …